At Oak and Tide Apparel, we are committed to providing high-quality products and exceptional customer service. Please review our returns policy below:
Returns and Exchanges
As each item is made to order, we do not offer returns or exchanges for buyer’s remorse or incorrect sizes. To ensure the best fit, please refer to our detailed sizing charts available on each product page before making a purchase.
Damaged or Defective Items
If you receive a damaged or defective item, we sincerely apologise. Please contact us within 30 days of receiving your order at info@oakandtideapparel.com with the following information:
- Your order number
- A description of the issue
- Photographs of the damaged or defective item
Upon verification, we will arrange a replacement at no additional cost to you.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery time, please:
- Verify the shipping address provided.
- Check with your local postal service.
- Inquire with neighbours in case the package was left with them.
If the issue persists, contact us at [insert your support email here] within 30 days of the expected delivery date, and we will investigate the matter promptly.
Incorrect Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed Shipments
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Notification of Changes
We reserve the right to update this policy at any time. Any changes will be posted on this page.
For any further questions or concerns, please contact us at [insert your support email here].
Thank you for choosing Oak and Tide Apparel.