FAQs

To create an account, click on the “Sign Up” or “Register” link on the homepage. Fill in the required details such as your username, email, and password, and submit the form. You’ll receive a confirmation email with a link to activate your account.

If you forget your password, click on the “Forgot Password?” link on the login page. Enter the email address associated with your account, and we’ll send you instructions to reset your password.

Once logged in, go to your account dashboard and navigate to the “Profile” or “Account Settings” section. Here, you can update your personal information, email address, and password.

If you’d like to delete your account, log in and go to the “Account Settings” section. Look for the “Delete Account” option and follow the prompts to confirm your decision. Note that deleting your account is permanent and cannot be undone.

We’re sorry to hear that! Please contact us within 30 days of receiving your item at info@oakandtideapparel.com. Include your order number, a description of the issue, and clear photos of the damaged or defective item. Once verified, we’ll send you a replacement at no additional cost.

Because each item is made to order, we cannot accept returns or exchanges for incorrect sizes. To ensure the perfect fit, please refer to our sizing guide on the product page before placing your order.

If your order hasn’t arrived within the estimated delivery window, please:

• Confirm your shipping address.
• Check with your local postal service.
• Ask your neighbours if they’ve received it on your behalf.

If the package is still missing, contact us within 30 days of the expected delivery date, and we’ll investigate the issue.

If you realise you’ve entered an incorrect address, contact us immediately. If the package has already been shipped, it may be returned to us. Once returned, you’ll need to cover the reshipment cost after providing the correct address.

We start processing orders as soon as they are received, so cancellations or modifications may not be possible. If you need to make changes, contact us as quickly as possible at [insert your support email here], and we’ll do our best to assist.

For any questions or concerns, reach out to us at info@oakandtideapparel.com. We’re here to help!

Delivery times vary depending on your location and the shipping method chosen. Typically, you can expect your order to arrive within [insert typical timeframe]. For more details, check our Shipping Policy.

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Yes, we ship to many countries worldwide! Shipping costs and times will vary depending on your location. You can find detailed information during checkout.

Once your order is shipped, you’ll receive a tracking link via email. Use this link to monitor your shipment’s progress.

We accept payments via Google Pay, Apple Pay, and major debit cards. During checkout, you’ll see these options and can choose the one that works best for you.

Yes, your payment information is processed securely. We use industry-standard encryption and secure payment gateways to ensure your details are protected. We do not store your payment information on our servers.

Payments can be declined for several reasons, including insufficient funds, incorrect payment details, or restrictions by your bank. Please check your payment details and try again. If the issue persists, contact your bank or payment provider for assistance.

If you’re eligible for a refund, contact us with your order number and reason for the refund request. Refunds will be processed back to the original payment method (Google Pay, Apple Pay, or debit card) and may take 5-10 business days, depending on your bank.